We know this can feel like a big step. This guide is here to help you feel informed before your appointment.
How long will the MIAM last?
A MIAM typically lasts around one hour. This gives your mediator enough time to hear about your situation in full, explain how mediation works, and answer any questions you might have. You won’t be rushed. If there is more to discuss, your mediator will ensure nothing important is left out.
Do I need to prepare anything?
You don’t need to bring formal documents or prepare a detailed summary in writing. The MIAM is a conversation. The mediator will guide you and make sure everything is covered that needs to be.
Can I bring children to the appointment?
We ask that you do not bring children of any age to your MIAM. The meeting involves a focused and sensitive conversation about your circumstances, which isn’t appropriate for children to be present for. Please make arrangements for childcare before your appointment. If you are struggling to arrange this and it is affecting your ability to attend, please contact us in advance and we will do our best to find a solution.
If childcare falls through on the day, please get in touch with us as soon as possible and we can look at rescheduling.
What do I need to know if my appointment is in person?
- Let us know in advance if you have any accessibility requirements
- Arrive 5 minutes early so you have time to settle before the meeting begins
- Bring a form of photo ID if you have been asked to do so
- Parking information is included in your confirmation email
What do I need to know if my appointment is online?
- You will receive a video link in your confirmation email, please let us know if you haven’t received it.
- Test your camera, microphone and internet connection before the appointment
- Find a private, quiet space where you won’t be interrupted or overheard
- Use a laptop or desktop where possible. Phones can work but are less reliable
- If the link doesn’t work on the day, contact the office.
What actually happens in the MIAM?
Many people aren’t sure what to expect from the conversation itself. Here’s a straightforward overview of how a typical MIAM unfolds:
- Your mediator will introduce themselves, confirm confidentiality, and explain the purpose of the meeting.
- Your situation. You’ll be invited to share what’s brought you to this point in your own words, at your own pace.
- Exploring mediation. The mediator will explain how the mediation process works, what it can and can’t help with, and what the different options look like.
- Suitability assessment. The mediator will consider whether mediation is suitable for your circumstances. This is not a judgment. It’s a professional assessment to make sure mediation is the right route for you.
- Your questions. There will be plenty of time for you to ask anything you’re unsure about.
Everything you share in your MIAM is confidential and won’t be shared with the person you want to mediate with. It cannot be used in court proceedings. The only exceptions are in cases involving serious safeguarding concerns.
What happens after my MIAM?
If mediation is deemed suitable and both parties are willing, your mediator will discuss next steps with you, including arranging the first joint mediation session.
If mediation is not suitable for any reason your mediator will explain next steps and where appropriate provide you with a signed MIAM certificate which is required to start court applications relating to family matters. You’ll receive this promptly after your appointment.
Do I have to agree to mediation at the MIAM?
No. Attending a MIAM does not commit you to taking part in mediation. The MIAM is simply an opportunity to learn about mediation and see whether it might work for you. You are under no obligation to proceed.
What if I’m nervous about the process?
This is completely understandable. Many people arrive feeling anxious and leave feeling relieved. Your mediator is experienced in putting people at ease. If you have specific concerns, you’re welcome to share them with us before the appointment.
Can I bring a support person?
Yes, you can bring an adult with you for support to your MIAM.
Please note that if joint sessions of mediation go ahead, someone will only be able to attend with you if you have a particular need and everyone is aware and agrees to this person attending. Please let us know at your MIAM if there is a reason you want someone to come to the joint sessions with you.
What if I’m worried about my safety?
Your safety is our priority. We ask everyone about safety concerns at the MIAM. Please let us know at your MIAM if you have any concerns about domestic abuse or feel unsafe and we can discuss the right approach for you.
Will the other party know what I’ve said?
MIAMs are held separately so you will each have your own individual appointments. Nothing you share in your MIAM is passed on to the person you want to mediate with.
I have a question about the MIAM that hasn’t been answered here?
We’re here to help so please don’t hesitate to get in touch with our team.